We had a great Restaurant General Manager meeting yesterday and introduced a new customer feedback tool to our RGMs. I was extremely pleased to see how our RGMs embraced the opportunity to understand their businesses more fully. I want to thank Max Israel and his team at www.Customerville.com for their good work in rolling this out with us.
One of Max's best points is that the difference between a good ranking and and great ranking from our customers is the difference between a stagnant or shrinking businesses and a growing business. Our Lake City RGM Greg summarized it best by stating, "there is a big difference between good and great."
Whether Greg knew or not, he had given me a new phrase to motivate myself and our colleagues as we continue our journey at Mad Pizza. Simply put: Good isn't good enough.
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