Consistency

Of all the characteristics of a great restaurant that I respect, consistency over time is the highest. Consistent execution of food, service and attitude requires systems, attention, and coaching. We are working hard to put in the systems; we are paying attention to our customers' experiences, and we are pumping up the coaching. Right now, we are working on "coaching the coaches"; this means training our Restaurant General Managers on how to coach their teams effectively to get the results we need.